Twitter has been expanding the customer service side of its product, with recent additions including a Customer Service settings page for businesses. Today it’s adding a couple more features — namely, an automated welcome message that shows up whenever a customer starts a Direct Message conversation with a business’ account, and “quick replies” that ask the… Read More
from Social – TechCrunch http://ift.tt/1NJoppH Twitter unveils new options for customer service Anthony Ha http://ift.tt/2fro2oy
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