Onward helps businesses automate their customer service

 How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart and Pramod Thammaiah describe this as Automate40 — basically, a set of goals for businesses looking to bring more automation into the customer… Read More

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